Frequently Asked Questions

Below are some of the most frequently asked questions. If you can't find an answer here, check the Support Center or Tutorials sections.

Questions

Pre-Sales Questions

Is there a minimum time contract/commitment? How soon will my account be set up and ready for use? Do I have access to update my site 24 hours a day? Can you register a domain name for me? Can you set up domains other than .com, .org, and .net? Do you offer a money back guarantee? I see some hosts offering "unlimited bandwidth". Why don't you offer this? Do you host Adult sites, warez sites or sites containing illegal material? Is my site backed up and how often? How fast are your connections? What are your server specifications?

Technical Questions

I changed my control panel password and now I can't get in. How do I get my email? I want to get started right away, but my domain name hasn't transferred/isn't in the database yet. How do I do it? Do you have a secure certificate that I can use? What is the path to perl? Where should I put CGI scripts for my domain? I uploaded my files, but I don't see my page?

Account and Billing Questions

Can I upgrade my plan or features later? How can I check/change my account information?

Answers

Pre-Sales Questions Is there a minimum time contract/commitment? Not at all. You can pay monthly, quarterly, or yearly. You can also cancel at any time. (see the Acceptable Use Policy for policies regarding this). [Back to top] How soon will my account be set up and ready for use? Your account will be set up within 24 hours. Your site can be uploaded to our servers immediately after receiving the welcome email, which will contain the IP address for your account, plus the password for the username chosen during signup. In fact, we recommend that clients start uploading their site as soon as possible after setup is complete, so that once domain transfer is completed, the site will be available for use by your visitors. [Back to top] Do I have access to update my site 24 hours a day? Absolutely. Whether you're a day person or a night owl, your site is available for you to update. [Back to top] Can you register a domain name for me? Can you set up domains other than .com, .org, and .net? We can register .com, .org, and .net names for $17/year, with you as the registrant. We can also assist with registering other domains, as well (fees for registering other domains will vary by country). Please contact our sales department if you require assistance in registering other domain types. [Back to top] Do you offer a money back guarantee? Yes. If for any reason during the first 30 days as a TerraWeb Technologies customer, you are not completely satisfied with any of our services, we will cancel your account and refund your money for that month's service. [Back to top] I see some hosts offering "unlimited bandwidth". Why don't you offer this? Technically speaking, there is no such thing as "unlimited bandwidth". Someone has to pay for the traffic somewhere - and if you check the fine print of some service agreements from companies who claim to offer unlimited bandwidth, you'll probably find that they do charge for traffic over a certain amount. We dispense with the fine print. [Back to top] Do you host Adult sites, warez sites or sites containing illegal material? No. Please see our Acceptable Use Policy for policies regarding this. [Back to top] Is my site backed up and how often? Yes backups are done daily on all servers, a daily incremental back up and a monthly full backup. The full backups are placed onto tapes and are stored for one month while the incremental backups are stored onto disk and kept until the next full backup is performed. [Back to top] How fast are your connections? Our servers our located in the Alabanza Network Operations Center (NOC), located in Baltimore, Maryland. The NOC is OnNet with GlobalCenter (GC), Qwest Communications and GTE through three separate bandwidth-on-demand connections which enter Baltimore in our building. GC, a Tier 1 provider whose 13,000-mile fiber optic network and Dense Wave Division Multiplexing (DWDM) technology provide an enormous 460 gigabytes per second (Gbps) of capacity worldwide, has an Asynchronous Transfer Mode (ATM) fiber node located just a few floors below the NOC. Qwest comes into Baltimore with an OC-12 line and plans to upgrade their connection to an OC-48 in the near future. They also have an ATM fiber node floors below the NOC. Our Qwest connection enables us to offer additional redundancy and better routes to Europe, Latin America and Asia. With our carriers, our router has up to 150,000 possible routes to send each packet of traffic. Genuity, a division of GTE, is our third Tier One Internet backbone. Genuity provides excellent network performance as a result of their high-speed peering arrangements with other Tier One Internet backbone providers. The GTE global network delivers customers directly onto the Internet via a high-speed connection to its private, super-capacity backbone, including 17,000 miles of fiber and OC192 capacity. It is comprised of more than 800 U.S. local access points and approximately 1,500 international local access points in more than 150 countries. Furthermore, because of these unique connections, we do not need to link to the Internet though an OC3 or T3 Telecom circuit. Instead, independent cables run inside our building directly from the NOC to all three carriers points of presence. These lines can handle the bandwidth of a T3 or an OC3 with DWDM. Plus, they handle several times the bandwidth of an OC3. [Back to top] What are your server specifications? Our servers are Pentium III machines with 512MB of RAM, running Red Hat Linux and Apache Web Server. [Back to top]

Technical Questions I changed my control panel password and now I can't get in. Passwords are case sensitive and are limited to 8 characters. If you entered a password longer than 8 characters please try entering the first 8 characters when logging into your control panel. If you still cannot get in, e-mail technical support and we will assist you. [Back to top] How do I get my email? If you're familiar with your email client's setup, use the following information to retrieve email from your POP account: Incoming mail (POP3) server: mail.yourdomain.com Outgoing mail (SMTP) server: Use your ISP's outgoing mail server. [Back to top] I want to get started right away, but my domain name hasn't transferred/isn't in the database yet. How do I do it? You can upload your page(s) immediately by pointing your FTP client to the IP address you were asssigned when you opened your account. After your domain is fully propagated through the system, you can upload to ftp.yourdomain.com. [Back to top] Do you have a secure certificate that I can use? Yes, or you can use your own. Please see our Support Center for more information about secure certificates. [Back to top] What is the path to perl? #!/usr/local/bin/perl [Back to top] Where should I put CGI scripts for my domain? All CGI scripts should be uploaded to the cgi-bin folder,located under the www folder, for your domain. Be sure to follow the instructioins for the script you are uploading regarding setting permissions on the files and folders you create, as they vary from script to script [Back to top] I uploaded my files, but I don't see my page? If our default "Welcome to the Future home of", index.html, has not been replaced by another index page, then anyone going to domainname.com will still see that page instead of some other home page. This is the order in which the web server looks for a page to put up as the "home" page: >DirectoryIndex default.htm index.phtml index.pht index.cgi index.shtml index.html welcome.cgi welcome.html index.htm Just delete the index.hmtl file and anything after it in this list will then come up automatically. Notice that "home.html" is NOT on the list and so will not show up as your home page. You would need to rename it. [Back to top]

Account and Billing Questions Can I upgrade my plan or features later? Sure! Just let us know and we'll take care of it. There is no set up fee for upgrading. [Back to top] How can I check/change my account information? Your control panel will have all the information about your account, including number of POP accounts and amount of disk space available, the current bandwidth usage for your account, billing information, etc. If you have questions that are not answered there, please contact our technical support department. [Back to top]