TerraWeb Support

Server Issues

1. What are the specifications on the servers?
2. Where are the servers located?
3. How can I tell how much disk space I have available?
4. How do I get more space if I need it?
5. How do I customize error messages for my site?

1. The servers are Pentium III 550 MHz machines with 512 Meg of RAM. They run Red Hat Linux and Apache web software.

2. All servers are located in a secure network operations center in Baltimore, Maryland, and are OnNet with GlobalCenter (GC), Qwest Communications and GTE.

3. To see how much disk space you have available, go to your control panel at http://www.yourdomain.com/menu. On the left side of the screen, you will see the resources that are available, including disk space, traffic, and POP3 accounts. You can also click the Resource meter icon on your control panel for detailed information.

4. To purchase more disk space for your account, go to your control panel at http://www.yourdomain.com/menu and click Upgrade CP. You can then choose the element you wish to upgrade.

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5. You can customize error messages (404 Not Found, for example) by creating a file called .htaccess and including the appropriate entries. This file should be uploaded to your root directory (i.e., the "www" folder for your account).

Some of the most common messages are as follows:

Error in Client
400 Bad syntax
401 Unauthorized
402 Not Used (Payment Granted)
403 Forbidden
404 Not Found

Error in Server
500 Internal Error
501 Not Implemented
502 Overloaded
503 Gateway Timeout

You can customize error messages for your site as follows:
Create the HTML page you want to use as your error message and upload it to your web directory (/home/username/domain-www). Next, edit your .htaccess file (or create one using a text editor) and add lines which specify the substitution.

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Here are three examples of specifying error documents which will be called for a given error condition (note that you can use relative "thisfile.html" or absolute addressing "http://www.yourdomain.com/thisfile.html"):
ErrorDocument 401 http://yourdomain.com/nopasswd.html
ErrorDocument 403 /forbidden.html
ErrorDocument 404 http://www.yourdomain.com/nofile.html

Please note that Windows will not allow you to create a file called .htaccess. It will be necessary to create this file using another name and then rename it once you have uploaded it to your site.

If you use FrontPage to publish your web page(s), custom .htaccess files cannot be used.

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	Server Issues 1. What are the specifications on the servers? 2. Where are the servers located? 3. How can I tell how much disk space I have available? 4. How do I get more space if I need it? 5. How do I customize error messages for my site? 1. The servers are Pentium III 550 MHz machines with 512 Meg of RAM. They run Red Hat Linux and Apache web software. 2. All servers are located in a secure network operations center in Baltimore, Maryland, and are OnNet with GlobalCenter (GC), Qwest Communications and GTE. 3. To see how much disk space you have available, go to your control panel at http://www.yourdomain.com/menu. On the left side of the screen, you will see the resources that are available, including disk space, traffic, and POP3 accounts. You can also click the Resource meter icon on your control panel for detailed information. 4. To purchase more disk space for your account, go to your control panel at http://www.yourdomain.com/menu and click Upgrade CP. You can then choose the element you wish to upgrade. Back to the top of the page 5. You can customize error messages (404 Not Found, for example) by creating a file called .htaccess and including the appropriate entries. This file should be uploaded to your root directory (i.e., the "www" folder for your account). Some of the most common messages are as follows: Error in Client 400 Bad syntax 401 Unauthorized 402 Not Used (Payment Granted) 403 Forbidden 404 Not Found Error in Server 500 Internal Error 501 Not Implemented 502 Overloaded 503 Gateway Timeout You can customize error messages for your site as follows: Create the HTML page you want to use as your error message and upload it to your web directory (/home/username/domain-www). Next, edit your .htaccess file (or create one using a text editor) and add lines which specify the substitution. Back to the top of the page Here are three examples of specifying error documents which will be called for a given error condition (note that you can use relative "thisfile.html" or absolute addressing "http://www.yourdomain.com/thisfile.html"): ErrorDocument 401 http://yourdomain.com/nopasswd.html ErrorDocument 403 /forbidden.html ErrorDocument 404 http://www.yourdomain.com/nofile.html Please note that Windows will not allow you to create a file called .htaccess. It will be necessary to create this file using another name and then rename it once you have uploaded it to your site. If you use FrontPage to publish your web page(s), custom .htaccess files cannot be used. Back to the top of the page
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